Description de fonction

Incoming & Event Agent

La société

In Belgium, Keolis is the leader in passenger transport with a fleet of over 2,800 vehicles and 3,500 employees. The company develops its activities through about forty subsidiaries spread throughout the country. We offer a wide range of services, such as occasional transport with driver for day trips or abroad, as well as school transfers, company shuttles and tourism activities.

Keolis Travel is the entity dedicated to those touristic activities in the Benelux such as business trips, guided city tours, tailor made group travel package or shuttles for special events & festivals.


We are actually looking for an Incoming & Event Agent to join the team to develop, organize & follow the Incoming activities.

Responsibility :

  • We are actually looking for an Incoming & Event Agent to join the team to develop, organize & follow the Incoming activities.

    Responsibility :

    • Promote a global positive customer relationship
    • Provide information on upcoming request for customers and manage the tender workflow
    • Ensure and coordinate all the MICE activities (Meetings, Incentives, Convention, Event)
    • Actively contibute to finding new services and revenue streams to develop Keolis Travel activities (existing customers & new clients)
    • Establish pricing policy followed throughout the teams
    • Follow administrative processes, and quality of those
    • Respect rules and legislation
    • Participate in and drive projects decided by the group, as requested
    • Financial management – revenues vs budget for the financial entity
    • Ensure a positive working environment
    • Positive and efficient contribution to the cooperation between the different departments (Operations, Commercial, Brussels City Tour and Incoming & Events)
    • Represent the group in a positive way when interacting with external contacts
    • Monitor customer satisfaction KPIs
    • Ensure customer service state of mind/culture throughout the organisation


  • Do you have a Bachelor in tourism/events/sales or a few year experience in the travel sector?
  • Are you Bilingual FR/NL with excellent communication skills in English?
  • Social contact and customer relationship drive you ?
  • Working with deadlines during the high season doesn’t scare you?
  • Are you ready to be present at some of our events/activites and help our customer to have a wonderful experience with Keolis?
  • Do you like to plan your own work and are constantly looking for personal efficiency?


  • Full-time job in a multicultural environment
  • Great opportunity to take initiative and launch new projects from scratch
  • Varied and exciting job in a constantly changing sector
  • Attractive salary package with benefits (lunchvoucher, ecovoucher, insurances,...)

  • Publiée le:mar. 14 juin 2022
  • Lieu: Bruxelles
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