Customer Care Agent



For one of its subsidiaries in the region of Brussel and Walloon Brabant (Eurobussing), Keolis is looking for a new Inside Sales Agent.

Mission: Build a positive relationship with customers through communication skills and an accurate administrative follow-up.


  • Receive all new customer requests (quotes)
  • Ensure the administrative follow-up of the entire process after an order (customer confirmation, planning, invoicing, statistics, etc.)
  • Organize the implementation of the various orders with the planning department.
  • Ensure a close relationship with existing customers for everything related to contract and changes
  • Contribute closely to the cooperation between the different departments at the commercial level (central commercial, Tourism and Event)
  • Participate in activities and commercial developments of the subsidiaries, in collaboration with the operational department
  • Have a view on future orders


  • A Bachelor diploma in tourism is a plus but is not mandatory
  • Bilingual French / Dutch and fluent in English
  • Sense of responsibility, ability to work under pressure


  • Full-time
  • The opportunity to develop within a leading international group on the Belgian market
  • An exciting environment that combines human relations administration and back-office customer service
  • A varied job where you can develop your skills with a training plan adapted to your function
  • A salary in accordance with your experience

  • Online op:ma 19 september 2022
  • Locatie: Neder-Over-Heembeek (Brussel)
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