Description de fonction

Travel Agent

La société

Brussels City Tours (BCT) is one of the subsidiaries of Keolis and is engaged in Belgian tourism. It is the first sightseeing tour company of its kind in Brussels and organises daily tours in the Benelux. BCT works with professional and multilingual guides to give a good understanding of the visited place in historical, social and cultural terms. Our clients are mainly English, Spanish and French speaking and the office is open all week and weekends.

Fonction

YOUR MISSION : Coordinate and follow-up all sightseeing activities

YOUR RESPONSABILITES

  • Ticket sale and registration of reservations and online bookings, by phone or via partners (hotels, tour operators, etc.)
  • Daily preparation of the tours
  • Manage client check-in, pick-up at hotels and organize departure of the tours
  • Contribute to back-office tasks of our website (ticket production, budget management, invoicing, statistics, etc.)
  • Customer Relations by phone, e-mail or at the agency
  • Ensure and develop a positive customer relationship
  • Management of your own workload, personal efficiency
  • Represent the group in a positive way when interacting with external contacts
  • Contribute to a customer service state of mind/culture throughout the organization
  • Positively contribute to the cooperation between the different departments
  • Actively contribute to find new clients and revenue streams

Profil

  • Tourism degree is a plus, but not mandatory
  • Fluent in English and French or Spanish; Mandarin or Japanese is a plus
  • Digital and online experience: Reservation system, Website support
  • Sense of responsibility, ability to work under pressure
  • Willing to work 5 days from Monday to Sunday (with two weekend shifts every month)

Offre

  • A full-time permanent contract with a competitive salary package, including extra-legal benefits in accordance with your experience
  • Joining a touristic company with a strong diversified and multicultural environment, as part of a strong mobility player on Belgian and international scale

  • Publiée le:jeu. 28 juillet 2022
  • Lieu: 1000 Bruxelles
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